Terms & Conditions
Terms & Conditions – Vemora Collection
Welcome to Vemora Collection. By using our website, social media pages, WhatsApp services, or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
Vemora Collection is committed to providing quality fashion products with a smooth and secure shopping experience.
These Terms & Conditions apply to all orders placed through:
- Website
- Any official sales platform of Vemora Collection
We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
2. Product Information
We make every effort to display product colors, prints, and details as accurately as possible. However:
- Actual colors may slightly vary due to screen brightness, photography, or lighting.
- Print placement, lace, embroidery, or embellishments may vary slightly.
- Product availability is subject to stock.
Vemora Collection reserves the right to discontinue any product without notice.
3. Orders & Confirmation
By placing an order, you confirm that:
- Your provided information is accurate and complete.
- You are authorized to use the selected payment method.
- Our team may contact you for order verification before dispatch.
We reserve the right to cancel:
- Fake or suspicious orders
- Unconfirmed orders
- Orders with incomplete information
4. Pricing & Payment
All prices are listed in Pakistani Rupees (PKR).
We currently offer:
- Cash on Delivery (COD)
- Bank Transfer
- Digital Payment Methods (Jazz Cash / Easy Paisa)
Prices and promotional offers may change without prior notice.
5. Shipping & Delivery
Estimated delivery timelines:
- Karachi: 2–4 working days
- Other Cities: 4–7 working days
Delivery times may vary during:
- Sales
- Public holidays
- Weather conditions
- Courier delays
Customers are responsible for providing correct shipping details. Vemora Collection will not be responsible for delays caused by incorrect information.
6. Exchange Policy
Customer satisfaction is important to us.
Exchange is only applicable in case of:
- Defective product
- Wrong item delivered
- Size issue (subject to availability)
Exchange Conditions:
- Exchange request must be made within 3 days of delivery.
- Product must be unused, unwashed, and with original tags/packaging.
- Items purchased on sale or discount may not be eligible for exchange.
- Customers may be required to pay return courier charges.
Refund Policy:
- No cash refunds are available.
7. Care Instructions
To maintain product quality:
- Wash delicate fabrics with care.
- Avoid harsh chemicals and strong detergents.
- Follow the care instructions provided with the product.
Vemora Collection is not responsible for damage caused by improper washing or handling.
8. Intellectual Property
All content including:
- Logo
- Images
- Designs
- Product photography
- Graphics
- Text content
belongs to Vemora Collection and may not be copied or used without written permission.
9. Privacy & Customer Information
Customer information shared with us remains secure and confidential.
We do not sell or share personal information with third parties except for:
- Order processing
- Courier delivery services
- Payment verification
10. Promotional Communication
By placing an order or contacting us, you agree that Vemora Collection may send:
- Order updates
- Promotional offers
- New arrivals
- Sale announcements
through:
- SMS
- Social media
You may opt out of promotional communication at any time.
11. Limitation of Liability
Vemora Collection shall not be held responsible for:
- Courier delays
- Minor color variations
- Product misuse by customers
- Delays caused by unforeseen circumstances
12. Contact Us
For any questions or support, please contact us:
Vemora Collection
Facebook: Vemora Collection
Instagram: Vemora Collection
WhatsApp: 0319-2874793